If you have any of the following questions...
"My Rainbows are broken. Are they covered by the warranty?"
"What do I need to do to get my Rainbows warrantied?"
"I sent my Rainbows in and I want to check on their status."
...Contact Ranbow Sandals at (800) 762-7635 or (949) 492-4930
The Rainbow Flip Flops Guarantee:
The Rainbow Flip Flop guarantee states that Rainbow Sandals will repair your flip flops if they are damaged or defective due to manufacturing defects. For instance, if your the strap on your flip flops are pulling out, they will repair it or replace it. If the layers on your Rainbow slippers are being delaminated or the stitching is coming undone on the Box-X stitch or leather strap, they will repair or replace your Rainbow flipflops. See the photo below for a good description of what they will replace. Keep in mind that the Rainbow Flip Flops guarantee doesn't apply at the store where you bought them. If you need a replacement, send your Rainbow filp flops to the factory. After they receive your sandles, the company states they will return them to you within 15 days.
What the guarantee doesn't cover:
The company "will NOT repair or replace your sandals if they become defective as a result of any circumstances not involved in the manufacturing". This means, that if the top or bottom sole is worn through to the soft colored insert, they won't repair anything about your Rainbow Sandals. If they are abused from skateboarding, chewed up by a dog, or have cuts, slashes, or burns, the guarantee is not valid. Also, if the flip flop rubber is cracked, or the sandals have endured excessive abuse, or torn straps, the guarantee will not be honored. If you send in a pair of sandals that not covered by the Rainbow flip flops guarantee, then you are responsible to pay for the return postage, which is usually 7 dollars.
Contact Rainbow Sandals first, and eventually you will be sending your flip flops to:
Rainbow® Sandals
326 Los Molinos
San Clemente, CA 92672
